What if you could see what your customers see?

Journey Science assesses your customer journeys across your website and social channels to help you understand what your customers are actually experiencing and where they may churn. Interested? Drop your email here:

The Journey Science Approach

We replicate and analyse your customer journeys as they become aware of and engage with both your company, as well as your competitors. This involves:

An Unknown Customer Journey

Before a prospect is even known to the company, they are visiting your website, being targeted with ads and forming an opinion of your brand. We mirror these steps to understand what may be impacting that opinon.

A Known Customer Journey

Once you have captured data from a customer either through form submission or purchase, that experience starts to change. How you acquire, convert and service their needs can evolve based upon this additional data. We help identify how.

A Service Assessment

A review of how your customer engages across the Service channels you have available - including response times and overall resolution to queries.

Competitor Experience Tracking

Your competitors are watching you. Unveil how your competitors communicate and convert customers to identify where & why they beating you on deals.

Are you delighting your customers?

We provide clarity of where you stand in the market and remove the guesswork out of your competitor movements.

Our Customer Journey Assessments are conducted monthly, investigating how your customers are experiencing your business and identifying areas that could result in losing loyal customers.

Don't leave your customer experience to chance..

We review all your customer touch-points to ensure you minimise churn and grow NPS exponentially. Call us to review a sample report that we can provide.